Terms and Conditions

Booking:

To book our trip, please select your preferred trip and click on "Booking" on web page. Our booking form wizard will automatically call the trip name, and ask you to fill out some fields  for information. Once completed filling the form , you just click Submit to send us your enquiry or Reset to cancel what you have filled up. After receiving your reservation request, we will immediately make all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of tours, the booking status and also payment term.

To start a new or private tour, please click "Customize ride" or "Statr a ride" on our home page or send us an email to: hanoimotortour@yahoo.com  then lets us take care of the rest.

Terms and Conditions:

DEPOSIT:

We ask for 30% deposit for every tour except returning customers. Bookings are confirmed after we receive the deposit only.

BALANCE OF PAYMENT:

The payment of the full tour has to be paid at least one day before tour departs. We accept cash or credit card.

CANCELLATION AND REFUNDS:

No refunds in any case of any cancellation.

Tour may be delayed by adverse weather conditions, but we take no responsibility in case of tour cancelations.

If you are found to break any of the rules without the prior exception from the tour leader, there will be a warning after which we can cancel the tour and you will have to travel back to Hanoi by yourself.

If your bike has a technical brake down, we will replace it with the same type of bike and our guide/mechanic will attempt to fix your bike within a day.

To cover this eventuality, we strongly recommend you take out Holiday Cancellation Insurance.

TRANSFER OF BOOKING:

In the event of your having to cancel, you may transfer your booking to another person. However, you will be liable for any administration costs and are responsible for your nominee paying their monies in full.

OUR RESPONSIBILITIES:

We will be responsible for providing you everything that is included in the tour price.
Our guide with our support will help you in any situation on the way. In case of an emergency, we will contact the people nominated by you in the disclaimer paper (e.g.: your family or insurance company).

YOUR RESPONSIBILITIES:

Participants’ booking are accepted on the understanding that they realise the risks and hazards associated with motorcycle activities, include personal injury, physical exertion, risks associated with altitude and inconvenience when travelling through remote areas, and knowing that access to evacuation may not be readily available. You accept and consent to the personal risks inherent in the implementation of this Contract and, accept the limitations of Vietnam motorbike Rides liability set out herein as being reasonable. You have to take care of your own travelling insurance.

In alignment with your expedition booking with us you agree to give authority to your expedition leader during your travels, where decisions may be needed for the benefit and safety of everyone.

If you damage/break our bikes, we will charge you to replace/fix the bike depending on the extent of the damage.

COMPLAINTS PROCEDURE:

We endeavour to supply you with the best possible service on your journey, ensuring you have a great time. However, if you have a complaint during your expedition, please notify your expedition leader immediately in order to rectify the situation. If your complaint was unresolved, then a direct call to the office will help us to resolve any problem. If you have any other comment or suggestion, please send them to us via email. We are very open to hear from you to improve our service.